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ABOUT ZOOMPASS

ABOUT ZOOMPASS

What are the advantages of Zoompass?
Where can I use Zoompass?
What is Zoompass?
Are there safety provisions or fraud prevention provided by Zoompass?
How can I learn more about using Zoompass?

GETTING STARTED WITH ZOOMPASS

GETTING STARTED WITH ZOOMPASS

How can I start using Zoompass?
How can I access my Zoompass account?
Can I have more than one Zoompass account?
What types of bank accounts can be linked to Zoompass?
How many bank accounts can I link to my Zoompass account?
How can I view the details of a transaction?
Are there any long-term subscription fees to use Zoompass?

USING ZOOMPASS ON YOUR MOBILE PHONE

Using ZoomPass On Your Mobile Phone

What is the Zoompass mobile application?
How do I remove the Zoompass icon or shortcut from my BlackBerry?
How do I download the Zoompass mobile application?
What is a mobile phone web browser? How can I access my account using my phone’s web browser?
How can I access my account using the Zoompass mobile application?
When I download the Zoompass mobile application, where does it go on my phone?
When I download the Zoompass mobile application, where does it go on my phone?
Does the Zoompass mobile application use my Internet minutes?
If I delete Zoompass from my mobile phone, do I lose everything?
When reinstalling the Zoompass mobile application on my mobile phone, is the old version overwritten or do I have to uninstall before reinstalling?
I am having trouble downloading the application. Why?

LOADING AND WITHDRAWING MONEY

Loading And Withdrawing Money

Who is eligible to use the Interac Online loading feature?
How do I load money into my Zoompass Mobile Wallet?
Are there any fees associated with adding money to my Zoompass Mobile Wallet?
Are there limits to how much I can add to my Zoompass Mobile Wallet using Interac Online?
What is the automatic loading feature?
How do I set-up the Automatic loading feature so that my Zoompass Mobile Wallet is always funded?
How do I use Interac Online through Zoompass to add money to my Zoompass Mobile Wallet?
Can I use the Zoompass Interac Online function on my mobile device?
Can I cancel/refund the Interac Online transfer after it has been completed?
How long will it take to transfer funds between my bank account and my Zoompass account?
How can I withdraw money?
How do I link my bank account?
Can I add money to my Zoompass account without linking a bank account?
How do I perform a one-time transfer to add/withdraw money to/from my Zoompass Mobile Wallet?
How do I use the Online Bill Payment option to add money to my Zoompass Mobile Wallet?

SENDING AND REQUESTING MONEY

Sending And Requesting Money

Who can I send money to?
Can I cancel a payment that I’ve already sent?
I have a Zoompass account. How do I receive money sent by a friend?
I’m not a Zoompass member. How can I collect the money sent to me?
How will I know if I’ve been sent money?
How do I request money?
How will I know when I receive a money request?
How will I know if my money request is approved or declined?
Do I have to approve a money request?
I lost power. Will my transaction still go through?
How can I see a list of the money requests that I sent?
How do I send money?
Can I cancel a money Request that I sent?
I requested money from some friends and they have not yet approved or declined, can I send the request again?
How do I send one money request to a group of people?
How long will it take to send money from my Zoompass account to a friend?
Can I send money to someone who hasn’t yet registered for Zoompass?
Can I send money to people with mobile phones that do not support the Zoompass mobile application?
What is the maximum amount I can send from my Zoompass account?

ACCOUNT MAINTENANCE

Acount Maintenance

What should I do if I forget my password?
How can I turn off the Zoompass SMS notifications?
The transactions displayed on my Dashboard are different from those displayed in my Zoompass Account History. Why?
How do I dispute a charge displayed in “History”?
What should I do if I forget my username?
What should I do if I forget my Zoompass PIN?
How do I change my personal information, for example, my address?
What should I do if I change my mobile phone number or service provider?
How do I change the bank account that is linked to my Zoompass account?
How do I close my Zoompass account?
I use a PIN to send money on my mobile phone and I also use a PIN to withdraw money from an ATM. Is this the same number?

GENERAL QUESTIONS

General Questions

Who is Paymobile?
How do I contact Zoompass?
What are the system requirements to view the Zoompass website?
How can I tell the difference between a Zoompass e-mail and “SPAM” mail?
Why do I get messages from 2274?

USING THE ZOOMPASS PREPAID VISA® CARD

Using The ZoomPass Prepaid VISA® CARD

What is the Zoompass Prepaid Visa Card?
What are the financial limits of the Zoompass Prepaid Visa Card?
Will I need to maintain a minimum balance on my Zoompass Prepaid Visa Card?
What do I do if my card is lost or stolen?
Who provides the Zoompass Prepaid Visa Card?
Why was my Zoompass Prepaid Visa Card declined when I have money in my Zoompass account?
There are unknown fees appearing when I use my Zoompass Prepaid Visa Card for certain online retailers?
How Do I Load Funds onto my Zoompass Prepaid Visa Card?
Where is the Zoompass Prepaid Visa Card accepted?
Can I use the Zoompass Prepaid Visa Card to withdraw money from an ATM?
How do I request a Zoompass Prepaid Visa Card?
How do I qualify for a Zoompass Prepaid Visa Card?
How much does it cost to get a Zoompass Prepaid Visa Card?
How long does it take to get the Zoompass Prepaid Visa Card?
How do I load money to my Zoompass Prepaid Visa Card?
Is there a record of transactions for the Zoompass Prepaid Visa Card?